Lisa Fasold Posts

For two summers in a row, CompTIA and Creating IT Futures, working with Chicago Public Schools, secured summer internships for more than 100 high school students, including Azzaria Douglas.

There’s more than one way to get into the tech workforce, and new apprenticeship programs in the U.S. discussed at SXSW are helping to close the skills gap.

CompTIA's member community, the State & Local Government and Education Council(SLED), has elected to support Sacramento State University’s School of Public Affairs and the Orlando County (FL) Library System’s Melrose Center with philanthropic dollars. Both organizations will receive $5,000.

Trust issues and reluctance to change are just two reasons managed IT and managed print services have so far stayed in separate worlds, but during CompTIA’s Managed Print Services Community meeting at ChannelCon, West McDonald of Focus MPS and Rob Rae of Datto squared off on what the future of these two areas, and the big question of the day: Will managed IT services and managed print services converge?

Repeat customers are the best customers to keep, and one of the best ways to keep them is to give them exceptional customer service. Make promises and keep them — it builds confidence, according to John Mehrmann of Brainhunter, who gave ChannelCon attendees a brief tutorial on the best practices for customer service.

There are hundreds of thousands of IT jobs are open in America right now, but how do you find and hire the right people? A panel of IT and HR experts at CompTIA ChannelCon gave attendees a tutorial on how to find and pick their next hire.

There are hundreds of thousands of IT jobs are open in America right now, but how do you find and hire the right people? A panel of IT and HR experts at CompTIA ChannelCon gave attendees a tutorial on how to find and pick their next hire.

Any IT solution provider knows they need to do at least some social media to build brand awareness, but do you know if you’re getting any business from it? Jeff Mesnik of ContentMX told attendees at ChannelCon that to get real results from your social media efforts, you must target, engage and deliver.

Organizations that want to engage in the legislative process must stake a claim on Twitter and other social networks, according to Ray Glendening of McBee Strategic Consulting, talking to TechAmerica Political Action Committee members at ChannelCon. He says being part of the conversation means utilizing D.C.’s primary resource: digital communications.

The majority of companies grow by referral, but you can’t control your business if you live off referrals, according to Chris Wiser, CEO of TechSquad. During his talk at ChannelCon’s Managed Services Community meeting, he offered a series of quick marketing tips for channel firms.